Privacy Policy
Last updated: March 2024
Information We Collect
Call Point AI collects and processes call recordings and related data to provide our AI-powered analysis services. This includes:
- Audio recordings of customer service calls
- Call metadata (date, time, duration)
- Agent and customer interaction data
- Account information for service access
How We Use Your Information
We use collected information to:
- Provide AI-powered call analysis services
- Improve our service quality
- Generate business intelligence insights
- Maintain service security
Data Protection
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption
- Secure data centers
- Regular security audits
- Access controls
Your Rights
You have the right to:
- Access your data
- Request data deletion
- Opt out of data processing
- Request data corrections
Contact Us
For privacy-related inquiries, contact our Data Protection Officer at:
privacy@callpointai.com