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Privacy Policy

Last updated: March 2024

Information We Collect

Call Point AI collects and processes call recordings and related data to provide our AI-powered analysis services. This includes:

  • Audio recordings of customer service calls
  • Call metadata (date, time, duration)
  • Agent and customer interaction data
  • Account information for service access

How We Use Your Information

We use collected information to:

  • Provide AI-powered call analysis services
  • Improve our service quality
  • Generate business intelligence insights
  • Maintain service security

Data Protection

We implement industry-standard security measures to protect your data, including:

  • End-to-end encryption
  • Secure data centers
  • Regular security audits
  • Access controls

Your Rights

You have the right to:

  • Access your data
  • Request data deletion
  • Opt out of data processing
  • Request data corrections

Contact Us

For privacy-related inquiries, contact our Data Protection Officer at:

privacy@callpointai.com

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